Terms & Conditions/Declaration

The Subscriber agrees to take the connection being provided by M/s Addigs Consultancy Services Pvt. Ltd. Lucknow (UP) On the following terms and conditions: –

“FIBEROLT”, ”ADDIGS” or “The company” means Addigs Consultancy Services Pvt. Ltd.

(CIN : U72900UP2016PTC083425) having its Registered office at House No. 34 Harsha Nagar, Near A.L.Y. School, Alamnagar Mohan Road, Lucknow-226017.

  • ”Services” means Broadband Internet service, ILL (Internet Lease Line) or other value added services as advertised & offered by ADDIGS.
  • ”CAF” shall mean this document/agreement containing terms and conditions on which ADDIGS is offering its services.
  • “Customer” shall mean any person who subscribes to the internet access services by accepting and signing this CAF for the provision of Services.
  • “CPE” means the customer Premises Equipment(s) installed by ADDIGS or its agents/business associates at Customer’s premises, which is owned by ADDIGS or its agent/business associate and is provided to the customer on right to use basis only.
  • Registration charges / Activation charges/Re- Activation charges / Installation charges / Monthly Bandwidth Rental charges / Advance Rentals /GST / Other Value-Added Services charges / Shifting charges / Repairing charges etc. shall be charged as agreed upon between Addigs Consultancy Services Pvt. Ltd. and the Subscriber.

a). Besides rentals, additional charges for value added services as applicable, shall be payable by the subscriber on monthly, bimonthly, quarterly, half yearly or yearly basis as billed by ADDIGS.

b). Connection, Activation and installation charges are Non-refundable under any circumstances.

c). 18% surcharge shall be charged on bill amount towards GST or as applicable as per the Indian Law.

(d) Connection will be installed within a period of 30 days from date of accepting the CAF (e) Amount once received shall not be returned.

(f) ADDIGS will provide upto 30 meters of Optical Fiber Cable (OFC) length for connectivity to the Customer Premises Equipment (CPE), from “Floor Distribution Point” (FDB). For any additional OFC Customer shall be charged @ Rs.35-/meter.

g). Installation and shifting of connection is permissible within the jurisdiction of ADDIGS service Area the location of the Terminal point. Installation and Shifting charges Rs. 3500/- or more (subject to feasibility) shall be charged each time within operational area of the services on OFC. In case of wireless link if tower required to be shifted, addl. charges Approx. 10,000/- per section of 10ft or more will be levied accordingly. Any theft or damage due to natural calamities to the network eqpt shall be at the complete risk and cost of the subscriber.

h). ADDIGS will restore any CPE related Service problem at no cost to the Customer, given that the CPE malfunction is not due to any mishandling by the Customer. In case the Service problem is due to CPE being damaged by the Customer, knowingly or unknowingly, then ADDIGS shall charge

the Customer the CPE replacement fee of Rs. 5000 (Rupees Five Thousand Only) or the actual cost of CPE, whichever is higher

a). Subscriber will pay bill issued by ADDIGS for rentals charges on or before “Pay by date’’, failing which Addigs Consultancy Services Pvt. Ltd shall have the right to disconnect the services.

b) All internet services are prepaid and connection will be automatically closed in case of non-payment. All bills should be paid in full. Part payment towards the same is not acceptable.

c). The Levy of additional surcharge on delayed payments of bill for services will be applicable, in case the bills to be paid by the subscriber to Addigs Consultancy Services Pvt. Ltd. as per the rates decided by Addigs Consultancy Services Pvt. Ltd. from time to time.

d). The payment of the bill will be accepted by the authorized personnel in the office of Addigs Consultancy Services Pvt. Ltd. by Cash / Cheque / Draft in favour of ‘’Addigs Consultancy Services Pvt. Ltd.’’ Payable at Lucknow.(Outstation and Post-dated cheques are not accepted) There should be one cheque / draft for each bill separately. Connection Number and date of Bill may please be mentioned at the back of the cheque / draft. Proper receipt to be obtained by the subscribers for payment.

e). Disconnection due to Non-Payment the service will be disconnected if the bill is not paid on or before ‘’ Pay by Date’’ or if the cheque rendered for payment is dishonoured by bank. No reminder will be issued. This is without prejudice to any action that might be taken for disconnection of the service

for non-payment in time. Cheque dishonour charges Rs. 500/- shall be charged each time.

f). After disconnection on account of Non-Payment, connection will be restored, on clearance of all outstanding dues (which includes bill amount, surcharge, cheque dishonour charges, reconnection charges, etc. As may be applicable). Restoration charges of Rs. 500/- will be charged from the first

day of disconnection of service. If the dues are not paid within 2 months from the date of disconnection the connection will be treated as permanently closed and may not be restored. Rental and minimum service charges for the period the services remain disconnected will be payable in all

cases. Equipment and accessories will be withdrawn being as property of Addigs on disconnection.

  • (a) The service is terminable either by Addigs Consultancy Services Pvt. Ltd. or subscriber by giving one month notice in writing to that effect under the normal circumstances.

b). The DOT reserves the right to take over the entire services and network of the licensee revoke / terminate / suspend the license in the interest of National security or in the event of Natural Emergency / War Law intensity conflict type of situations. The subscriber shall not sublet the services provided by ADDIGS.

  • All charges are subject to revision by Addigs Consultancy Services Pvt. Ltd. from time to time and terms & conditions are subject to modifications / directions / instructions of the Department of Telecommunication or the Government as may be application from time to time.
  • All instruments, cables, lines, connection numbers, equipment’s and wires, towers shall be the absolute property of Addigs Consultancy Services Pvt. Ltd. Hence subscriber are not authorised to change or transfer the same without or written permission of company. The Customer shall immediately inform ADDIGS of any damage/loss/theft of any equipment provided to the Customer by ADDIGS and shall be liable for all charges/cost towards the repair /replacement of the same.
    • If the service is interrupted at any time during continuance of this service an account of unforeseen Events like earthquake, land and order, disturbance on acct of terrorist activities, riots or other acts of God, neither party will be entitled to terminate the arrangements but rebate in rentals as per
  • relevant Rules will be provided.
    • ADDIGS will not be liable to give any rebate or compensation in billing due to fault in lines /technical fault in

control room /unforeseen event. In case of connection line faults any rental rebate will be given as per rules, and the party has to inform regarding rebate in writing at Addigs Consultancy Services Pvt. Ltd. Bill amount bill be subsequently discounted in the next bill. Any damage to eqpt /peripherals due to

natural calamities, damage cost will be borne by the customer.

  • The Customer shall not change/alter/modify the CPE installed in its premises by ADDIGS or its agents/ business associates, without prior written approval from ADDIGS. Any change /alteration /modification in the CPE without the prior written approval of ADDIGS shall be deemed to be unauthorized and

violation of the terms and conditions and shall entail immediate disconnection /de-activation /termination of Services.

  • ADDIGS reserves the right to introduce/withdraw/extend any Scheme(s) at its discretion from time to time, and such Scheme(s) will have a specific validity period within which the Customer can subscribe to them.
    • Any variation of government levies and charges by DOT shall be applicable to the subscriber account without prior notice. Any notice, which may be given by Addigs Consultancy Services Pvt. Ltd. under this arrangement, shall be deemed to have duly given, if delivered at the said premises or if sent by Registered post to the subscriber’s usual or last known address. Earthing and provisioning of spike/lightening arrester be arranged by customer to their premises.
  • a). Disputes if any are subject to Lucknow Jurisdictions only.

(b) In case of any disputes regarding the arrangement, the decision of Addigs Consultancy Services Pvt. Ltd. shall be final and binding on the subscriber

c). Any dispute arising between ADDIGS and the subscriber for non-payment of outstanding dues against the subscriber, the matter shall be referred to a single arbitrator to be appointed by ADDIGS and its decision shall be final and binding on both the parties.

  • The Public IP address allocation will be as per policy of APNIC (Asia Pacific Network Information Center, Australia) and ADDIGS and subject to availability with ADDIGS. The IP Address will follow be allocated as per ADDIGS policy and as per the product specifications.

If Voice over Internet (VoIP) be used, customer should agree to comply to the below mentioned points:

Will use Voice over Internet as per the ITSP license which states Internet Telephony as a service to process and carry voice signals can be offered through

public

Internet by use of Personal Computer (PC) or IP based Customer Premises Equipment’s (CPE) connecting the following only:

  • PC to PC; within or outside India
  • (ii) PC in India to Telephone outside India
  • (iii) IP based H.323 / SIP Terminals connected directly to ISP nodes to similar terminals; within or outside India.

Addressing scheme for Internet telephony shall only conform to IP Addressing Scheme of Internet Assigned Number Authority (IANA) exclusive of National Numbering Scheme plan applicable to subscribers of Basic/cellular telephone Service.

Termination device details (Please tick one):

a. Voice gateway / Router with Analog Handsets

b. Voice gateway with PAX connectivity (Without any PSTN interconnection)

c. Direct termination on from router to handsets

d. Soft Phone

e. IP Phone

f. Any other.

  • As per the License obligations and conditions thereof I/We hereby agree for the prohibition of the under mentioned activities as part of Internet Telephony:

(a) Voice communication from anywhere to anywhere by means of dialling a telephone number (PSTN/ISDN/PLMN) as defined in National Numbering Plan is not permitted.

(b) Originating the voice communication service from a Telephone in India is not permitted.

(c) Terminating the voice communication to Telephone within India is not permitted.

(d) Establishing connection to any Public Switched Network in India and/or establishing gateway between Internet & PSTN/ ISDN/PLMN in India is not permitted. (e) Any hardware/software which are identified as unlawful and/or render network security vulnerable shall not be used. (f) Will not misuse the connection in any manner in violation of the law of land.

  • I/We hereby give Addigs Consultancy Services Pvt. Ltd and its Associates/ Partners the right to:
    • Visit the Customer Premises and verify the validity of above stated information at any time during the Service Contract Period unhindered and without prior notice
    • Take corrective action in case of misuse of the Service or breach of any Applicable Law, which include but is not limited to blocking of offending traffic, termination of Service after giving due notice and reporting the incident to appropriate Authorities
    • Monitor the utilization pattern, traffic for regulatory compliance
    • Take any further action which it deems fit in the circumstances to ensure compliance with Applicable Law
    • The decision of Addigs Consultancy Services Pvt. Ltd or its associates shall be final. Any damage of tower and eqpt in client complex will be recover by the customer.
    • All advance payments are only for lock in period and NO refund will be made. However, in case of dispute Rs 3500 + taxes or more will be charged against activation charges. Thereafter only the balance amount will be paid back after deducting Govt. charges on the entire amount

received along with monthly charges for the services and that too 7 days after receipt of Customer premises equipment from the customer end in working condition.

  1. Any Wi-Fi Connectivity deployed by subscriber has to be activated only after it is registered for centralized authentication with Addigs in compliance DOT Letter No.820-1/2008-DS Pt. dated 23-02-2009.
    1. The Customer undertakes to indemnify and hold ADDIGS harmless against any liability, which may arise on account of the Customer’s act of omission or commission.
    1. The Customer agrees to comply, at all times, with all applicable laws, bye-laws, rules, regulation,

order, direction, notification, etc., of the Government/ Court/ Tribunals/ DOT/ TRAI /Information Technology Act, 2000 as amended and shall also comply with all the direction issued by ADDIGS which relate to the network, the Services, equipment, or connected matter and provide ADDIGS with all information and co -operation as reasonably required.

  1. The Customer agrees that it shall not communicate, send, transmit, download or in

any way deal with any objectionable messages or communications, which are inconsistent with the established laws of India, over the network offered and established for providing the Services. Customer shall not resort to hacking, cracking, spamming, bulk messaging, destroying,

defaming or corrupting any sites/user(s) on the Internet or on ADDIGS’s network, nor shall it indulge in any of the offences, more specifically defined under the Information Technology Act, 2000. Without prejudice to any action under law for the time being in force, violation or breach of any

of these terms and conditions shall entitle ADDIGS to terminate the said Services immediately and any such termination doesn’t restrict ADDIGS’s right to take action and/or seek remedy for any damages /costs resulting out of Customer’s such activities.

  • ADDIGS reserves the right to terminate any/all of the Services at any time without

notice and further obligations to the Customer and without limiting any other remedies available to ADDIGS if any of the following events should occur: a. Customer is in material breach of any of the terms or conditions mentioned herein. b. Customer is found tampering or has tampered with any equipment and/or configuration of equipment of ADDIGS or provided by ADDIGS, without the prior written approval of ADDIGS.

Customer is found violating any act in force by illegal usage of ADDIGS Services. d. In case of on-payment of dues by due date, re-activation will be done only after the payment is credited to the account of ADDIGS and ADDIGS reserves the right to charge an additional service re-activation fee and the Customer agrees to pay such charge.

  • ADDIGS shall not be liable for any act of its agent and/or Business Associate outside the scope of Services.

ADDIGS’s liability is limited to the Services rendered by it.

  • In view of providing an optimal quality of service in a fair manner to all Customers connected to its Network and Services, the Customer acknowledge and agree that ADDIGS shall have the right (but not the obligation) to monitor and apply policies to any and all transmission via the

Network and Services and that ADDIGS shall have the right and sole discretion to determine whether the transmission violates this Agreement and /or any prevailing Law, Directive, Regulation, and that the Customer shall abide by such determination.

  • The Customer shall also pay to ADDIGS any regulatory fees charged to ADDIGS by any Government

Authority, in connection with Services. “GST Act” shall mean any Act imposing or relating to the imposition or administration of the tax by State or Central government under State Good & Services Act (SGST), Central Goods & Services Act (CGST) or Integrated Goods & Services Act (IGST).

LANDLINE CALL POLICY OFFERED BY ADDIGS CONSULTANCY SERVICES PVT. LTD FOR ADDIGS CUSTOMER.

  • The ADDIGS Unlimited Calling Benefit is being provided to Addigs customers in India on selected plans.
    • Upon subscribing to select plans forming part of the Offer, a ADDIGS customer shall benefit from 100% waiver on charges for calls between all mobile numbers or landline numbers.
    • This benefit cannot be combined with any other offer provided by ADDIGS.
    • It is clarified and stated that this benefit is only meant for personal and non-commercial use, and is not intended for any commercial use, or special or enterprise plans. ADDIGS reserves the right to end/ suspend/modify the benefit at all times, as well as in specific cases of commercial use, or any fraudulent use.
    • This benefit is not available for UAN, 1860-XXXX XXXX numbers, credit card swipes, and other premium numbers.
    • These Terms and Conditions shall constitute an agreement between ADDIGS and each customer and by subscribing to the benefit, the customer accepts the same as binding upon him/her.
    • The terms and conditions of usage of ADDIGS, so far as the same are not inconsistent with the present terms and conditions, continue to be applicable upon you as a user of the broadband and landline services.
    • ADDIGS will be entitled to postpone, suspend, modify or cancel the benefit or any aspect thereof, across the entire territories of service or any part thereof, at any time with or without notice, for any reason, including, but not limited to, acts of God, force majeure, technical difficulties, or any other reasons beyond ADDIGS’s reasonable control. If ADDIGS suspends or cancels the Offer, all aspects of the Offer shall be null and void. ADDIGS will not be liable to compensate any customer for any postponement or cancellation or for any reason directly or indirectly arising out of this Offer.
    • ADDIGS has no liability whatsoever in respect of any claims or disputes and any resulting damages or losses, whether direct or indirect, relating to the customer availing, not receiving or customer’s use of the benefit.
    • ADDIGS makes no warranties or representations whatsoever in respect of the benefit and the broadband services including as to its fitness for any particular purpose, merchantability, quality, availability, disruption or error-free operation.
    • Any dispute or claim (contractual or non-contractual) arising out of or in relation to this agreement, including disputes as to its formation, will be governed by and construed in accordance with Indian laws. Subject to the point above, ADDIGS and the customer submit to the exclusive jurisdiction of Courts at New Delhi alone.

UNLIMITED DATA PLAN 

  • The ADDIGS Unlimited Data Benefit is being provided to Addigs customers in India on selected plans.
    • This benefit cannot be combined with any other offer provided by ADDIGS.
    • It is clarified and stated that this benefit is only meant for personal and non-commercial use, and is not intended for any commercial use, or special or enterprise plans. The Fair Usage Policy for the unlimited plans is capped at 3333 GB post which customers can enjoy unlimited speeds at 1024 KBPS.
    • ADDIGS reserves the right to end/ suspend/modify the benefit at all times, as well as in specific cases of commercial use, or any fraudulent use.
    • This benefit is not available for UAN, 1860-XXXX XXXX numbers, credit card swipes, and other premium numbers.
    • These Terms and Conditions shall constitute an agreement between ADDIGS and each customer and by subscribing to the benefit, the customer accepts the same as binding upon him/her.
    • The terms and conditions of usage of ADDIGS, so far as the same are not inconsistent with the present terms and conditions, continue to be applicable upon you as a user of the broadband and landline services.
    • ADDIGS will be entitled to postpone, suspend, modify or cancel the benefit or any aspect thereof, across the entire territories of service or any part thereof, at any time with or without notice, for any reason, including, but not limited to, acts of God, force majeure, technical difficulties, or any other reasons beyond ADDIGS’s reasonable control. If ADDIGS suspends or cancels the Offer, all aspects of the Offer shall be null and void. ADDIGS will not be liable to compensate any customer for any postponement or cancellation or for any reason directly or indirectly arising out of this Offer.
    • ADDIGS has no liability whatsoever in respect of any claims or disputes and any resulting damages or losses, whether direct or indirect, relating to the customer availing, not receiving or customer’s use of the benefit.
    • ADDIGS makes no warranties or representations whatsoever in respect of the benefit and the broadband services including as to its fitness for any particular purpose, merchantability, quality, availability, disruption or error-free operation.
    • Any dispute or claim (contractual or non-contractual) arising out of or in relation to this agreement, including disputes as to its formation, will be governed by and construed in accordance with Indian laws. Subject to the point above, ADDIGS and the customer submit to the exclusive jurisdiction of Courts at Lucknow alone.

The connectivity will be used within the framework of regulatory conditions and the applicable Laws only. This declaration shall form part of the Agreement (CAF) under which the Services have been taken from Addigs Consultancy Services Pvt. Ltd and its associates, and all the terms and conditions of the said

The agreement would apply equally to this declaration. I/We hereby agree to abide by the terms and conditions annexed to the application form as amended from time to time for the provision of service and other declarations.

  • Dispute arises if any in between the parties will be resolved within Lucknow jurisdiction
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